Terms, conditions, privacy policy and cookies


  1. About this Privacy Notice

Your privacy is important to us. At MSF UAE we make sure we protect the information you give us. References to “we” or “us” are to: MEDECINS SANS FRONTIERES UNITED ARAB EMIRATES (referred to herein as “MSF UAE”).

IHC License Number: 150073

Address: P.O. Box 65650, Dubai/UAE

Telephone number: +971 (4) 457 9255

Email address: [email protected]


Our Privacy Policy is designed to assist you in understanding how we collect, use, store and delete the personal information you provide to us and to assist you in making informed decisions when using our website (“Website”) and social media accounts:

Our Website and any of our services that you can access through our Website are collectively referred to herein as our “Services”.

If you have any questions about MSF UAE’s Privacy Policy, the data we maintain or collect about you, or you would like exercise one of your data protection rights, please do not hesitate to contact us.

GDPR Notice:

If you reside in the European Union (or the UK), we will process your personal information in accordance with the General Data Protection Regulation 2016/679 and similar EU and UK data protection and data security laws.

Why do you need to read this Privacy Policy?

We will collect data and your personal information when you use our Services.“Personal Information” means information about you that is personally identifiable or from which you can be identified together with other information (e.g., your name, address, email address or phone number). Personal Information does not include information that is de-identified, aggregated, or that cannot be reasonably linked with an identifiable individual.


By using our Services, you agree to be bound by this Privacy Policy, and they may be amended from time to time in the future.


When do we collect information about you?

We collect information:

  • when you give it to us directly:

You may give us Personal Information when you: donate, sign up for one of our events, communicate with us, sign up for email newsletters, fill in forms, speak with a member of our customer support team (either via email correspondence or on the phone), leave a comment on our social media accounts and/or contact us for any other reason.

  • when you give it to us indirectly:


We may get your Personal Information via a fundraising organisation or platform, such as or, if you’ve told them that you’re supporting MSF UAE and with your consent. Please check their privacy policies when you give them your information.

  • when you give it to us via social media:

We may get information about you from your social media accounts or services. Facebook and Twitter are examples. We can do this if you’ve set your account settings to give us permission. Please check your browser settings and their privacy policies for more details.

  • when you use our websites, through cookies


We use “cookies” to identify you when you visit our Website and social media accounts.

What are cookies?

Cookies are small text files that are transferred from the Website to your computer, phone or tablet. Websites store cookies on your internet browser (Chrome, Firefox or Internet Explorer, for example) when you visit. Every time you return to the site and navigate around it picks up these bits of information. There are several types of cookie and they each have different functions and uses. Some cookies can be really helpful and most websites rely on them in order to work properly and to understand what their users do when they visit.

Types of cookies

Type of Cookies

What it Does

When it Expires

ASP session ID

This cookie is used by our Website to mark your session on the Website (i.e. one visit) and helps the site run efficiently.

When you exit the browser


Stores settings like your preferred language or text size.

Two years

Google Analytics

We use Google analytics to see how our site is performing e.g. what articles are read, how many donations we receive and where visitors come from. The full list of Google Analytics cookies are below.

Google analytics collects no personal data or IP addresses.



Visitor ID: _utma

Contains a unique ID, the date and time of first visit and total no of visits made.

Two years

Session ID: _utmb

Contains pages visited and decides when a session has timed out.

Thirty minutes of inactivity


Session ID: _utmc

Registers that the visit has ended.

When you exit the browser

Campaign tracker: utmz

Contains traffic information for the current visit, if different from previous.

Six months

Google Adwords: test_cookie, IDE



We use Google Adwords to help us create more targeted adword campaigns, these are the adverts you see in search results.

Identifies location, device used, page views, transaction and value.

Google adwords collects no personal data or IP addresses.


Google Adwords: test_cookie, IDE



Google other: _gcl_aw, gcl_dc

We use these cookies to supplement the Google Adword cookies, they help us attribute campaign success.

Creates a unique hashed ID based on the page visited when the user comes through adwords. Google other collects no personal data or IP addresses.


Google other: _gcl_aw, gcl_dc


We use pixel tracking to ensure that our paid Facebook and Instagram advertising campaigns for brand awareness and fundraising are as effective as possible, and that we are reaching the most relevant audiences. These pixels collect data that helps us track visitors or conversions from our ads, optimize our ad delivery, build targeted audience lists for the future, and better understand how users are interacting with our Website.


More specifically, we use pixels to retarget our audiences and to serve more relevant and interesting ads to those who have already engaged with our content. We use some of this targeting and retargeting data to build custom and lookalike audiences, of people who have similar likes, interests, and demographics to people already interacting with our Website and ads. This data allows MSF UAE to fundraise as effectively as possible, and to potentially expand our donor base.

The data collected by Facebook is aggregated and is not personally identifiable. The data will not be shared with other parties and Facebook will maintain the confidentiality and security of data, including by maintaining technical and physical safeguards that are designed to (a) protect the security and integrity of data while it is within Facebook's systems and (b) guard against the accidental or unauthorised access, use, alteration or disclosure of data within Facebook's systems.

You can adjust your own privacy settings and activity using this link:

We encourage you to visit the following website to learn more about how you can opt out of collection and use of information for ad targeting, if you so wish.


Google Adwords: test_cookie, IDE



We use Google Adwords to help us create more targeted adword campaigns, these are the adverts you see in search results.

Identifies location, device used, page views, transaction and value.

Google adwords collects no personal data or IP addresses.


Google Adwords: test_cookie, IDE




The four categories, from the least to the most intrusive, are:

  1. Strictly necessary. These cookies let you move around the Website and use areas like the donate form and newsletter sign up. They don't gather information about you that could be used for marketing or remember where you've been on the internet. These cookies only last until you close your browser.
  2. Performance. These cookies help us understand how you use our Website and if users have had any problems. They also let us know if you see one of our adverts online or click on our banners. The information they gather is anonymous. We only use the information to improve the way the Website works.
  3. Functionality. These cookies remember any choices you've made on a website. This could be changing the text size, preferences or colour. They can also remember if you've already completed a survey. They cannot track you on other websites.
  4. Targeting. These cookies collect info for third parties and remember what you looked at on a website. They’re used for things including ‘Like’ and ‘Share’ buttons, as well as online advertising. Do you see ads for things you've looked at online appear on random websites? It's because of targeting cookies.

What cookies do we use?

As you visit our Website, MSF UAE will use browser cookies and similar technologies to recognize you when you return to our Website and Services. We use them in various ways, for example to log you in, remember your preferences (such as default language), evaluate email effectiveness, allow our paywall and meter to function, and personalize content and other services. Without cookies, our metered paywall would not work, so they are necessary to MSF UAE Website’s basic functionality.

MSF UAE uses all four kinds of cookies. We take our responsibilities extremely seriously when it comes to cookies and we only use them when we feel they are useful and benefit MSF UAE’s work and our Website and social media users.

Key cookies on the MSF UAE Website include:

Controlling cookies

You can control and/or delete cookies at any time. You can also get rid of all the cookies already on your computer. Most web browsers automatically accept cookies, but you should be able to change your browser to prevent that.
If you want to know how to do this please look at the help menu on your web browser. Further information is available on the following websites:

  1. Microsoft Internet Explorer™:
  2. Microsoft Edge:
  3. Mozilla Firefox:
  4. Safari:
  5. Google Chrome:

Further, most third party providers (like offer modules or proceedings allowing you to opt out from data collection.

What information do we collect?

If you contact us we'll usually collect your:

  • Name
  • Email
  • Phone number
  • Address
  • Preferred language

In addition, when you donate, we also collect your:

  • Bank or credit card details
  • Title

How do we use your information?

As a general rule, your personal data will not be used for any other purpose than that for which they were voluntarily provided to us. MSF UAE will not transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We will not sell information about you to a third-party. Your personal data may be shared or transferred to third parties in some circumstances including if such sharing or transfer is (i) authorized by you, (ii) required to achieve the purposes for which you have provided such personal data to us, (iii) when we have a good faith belief it is required by law, such as pursuant to a subpoena, a court order or other similar legal process when we have a good faith belief that disclosure is necessary to protect our rights, protect your safety of the safety of others, investigate fraud or respond to government requests[1]; or (iv) when we have a good faith belief that doing so will help prevent imminent harm to someone. It means that we may share your personal data with third party service providers or partners who help assist us in fulfilling our purposes, provided that such service provider or partner meets our data protection standards. For instance, by registering to our newsletter, you consent that your personal data (name and email) be processed for the purpose of sending you emails.

We use your data to:

  • Deal with your questions and requests;
  • Process and acknowledge your donations;
  • Keep a record of your engagement with us;
  • Send you updates, marketing and fundraising communications ;
  • Understand how we can improve our Services and information;
  • Analyse our fundraising activity;
  • Administer and expand our services and charitable activities;
  • Provide donor services, including processing transactions, sending notices about your transactions, and maintaining accurate records of transactions;
  • Make available other products and services to our donors, prospective donors, and those using our Website;
  • Notify you of important changes to our Website, information, news concerning our humanitarian relief services and development programs, and special donation opportunities and offers;
  • Manage your account and send technical notices, updates, security alerts, and support and administrative messages;
  • Resolve disputes, and troubleshoot problems;
  • Prevent potentially prohibited or illegal activities, comply with local and international financial regulations, and enforce our user agreements and policies;
  • Provide services through the Website; and
  • Analyze how you move around our Website to understand how people use our Website so that we can make it more intuitive.

Online Forms and Feedback

We’ll use your Personal Information to respond to your questions, requests or register you for events.


We use surveys to understand who visits our Website and how they use it, helping us to create better content for you and make our Website easier to use.

We may ask for your email address if you’re happy to be involved in future surveys or testing. We’ll only use this to ask you to help us with these types of requests.


We use your information to process and keep a record of your donation, in accordance with the relevant legislation on data retention.

Direct Marketing

We use direct marketing to let you know what MSF UAE is doing and how your support makes a difference. We may use it for emergency fundraising or to ask for other support.

We'll send you direct marketing by post unless you indicate that you don't want to hear from us this way. We send these communications on the basis of it being within our legitimate interests to do so or if you've consented to receive this. Please see the “Legal Basis for Processing Data” section below for more information on this.

If you have agreed to receive marketing, you may opt out at a later date. Our email direct marketing has ways to opt out or update your preferences in the footer of each email. You can opt out at any time.

If you don’t want to hear from us, that’s fine. Just let us know on +971 (4) 457 9255 or at [email protected].

Social Media

We may use publicly available information from your profile to target you with specific posts that may interest you. We’ll never ask for personal or sensitive information on social media. We may repost or share your posts on social media if it relates to MSF UAE and our work. We may respond to questions, queries or comments left on our social media channels. We may use information found on your profile to help us answer these.

Check your social media accounts if you want to change the information you make public. Our Website uses sharing buttons which share our web pages to social media platforms. Use these buttons at your own discretion. Social media platforms may track these shares through your accounts.

Children’s Privacy

Protecting the privacy of young children is especially important. Our Services are not directed to children under the age of 13, and we do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register on our Website. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.

Who has access to your data?

Trained Staff

Your information is only accessible by trained staff. As a general rule, your personal data will only be accessible insofar as it is necessary to fulfill the purpose for which it was collected. For instance, the data you provide for donations will be accessible to our donations department, our fundraising and marketing team and to service providers, if any, for the purpose of processing your donation.

Data Processors

We use other companies to help us manage and store personal data and to carry out certain activities on our behalf. Our main data processors are listed below, but we may enlist the services of others from time to time:

  • Network International – our donation processing partner
  • Raiser’s Edge – our hosted fundraising database
  • MailChimp – our direct e-marketing platform
  • Formstack– Field staff recruitment and HR database

We operate globally and may have a need to transfer certain data to countries outside the UAE. Should you have any questions in this respect we please contact us at [email protected].

Transfer of Information

The Personal Information that we collect from you may be transferred to, and stored at, a destination outside your country of residence. We are headquartered in the United Arab Emirates and your Personal Information is transferred to us in the UAE., and to the third parties referenced above who may also be in the UAE or otherwise located in a country with less stringent data privacy laws compared to those in your country of residence. We use reasonable technical and organizational security measures to protect your Personal Information when it is transferred or shared to us or our affiliates or our third party recipients. By visiting and providing us with Personal Information, you consent to transfer of that information to the UAE or any other countries.

How do we keep your information safe?

We use appropriate technical and organizational measures and precautions in order to protect your personal data and to prevent the loss, misuse or alteration of your personal data.

How long do we keep your information?

We keep your information for as long as it’s necessary in connection with the purposes defined above in “How do we use your information?”. For instance and as a general rule, we keep your email for the purpose of sending you a newsletter until you unsubscribe.

If you request to receive no further contact from us, we'll keep only the basic information about you on our suppression list in order to avoid sending you unwanted materials in the future.

Our legal basis for processing personal data

Organisations need a lawful basis to collect and use personal data under data protection law. The law allows for six ways to process personal data (and additional ways for sensitive personal data).

Three of these are relevant to the types of processing that MSF UAE carries out:

  • A person’s consent (eg to send you direct marketing by e-mail or SMS);
  • Processing that is necessary for compliance with a legal obligation (eg to process a gift aid declaration); and
  • Our legitimate interests (please see below for more information).

Our legitimate interests include:

  • Charity Governance; including delivery of our charitable purposes, statutory and financial reporting and other regulatory compliance purposes;
  • Administration and operational management; including responding to solicited enquires, providing information and services, research, events management, the administration of volunteers and employment and recruitment requirements.
  • Fundraising and Campaigning; including administering campaigns and donations, and sending direct marketing and thank you letters by post.

If you'd like to change our use of your personal data in this manner, please contact us at [email protected]

How can you change your information and what are your rights?

If you have an account with us, you can access, modify or export your Personal Information, or delete your account by contacting us at [email protected].

You may unsubscribe from our direct e-marketing platform at any time using the unsubscribe link at the bottom of each email received from MSF UAE.

MSF UAE would like to make sure you are fully aware of all of your data protection rights. Depending on your location, users may be entitled to the following:

  • The right to access - You can request any information we hold on you. Email us at [email protected] and ask for it in writing. You may be asked for proof of identity.
  • The right to restrict processing - You have the right to ask us to stop using or to restrict the processing of your personal data.
  • The right to object to processing - You can withdraw your consent to us processing your data at any time (where such processing is based on consent eg to send you electronic direct marketing).
  • The right to rectification - If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. To update your records please get in touch with us using the details above.
  • The right to erasure - In accordance with the provisions of the General Data Protection Regulation, you have a right to erasure (“to be forgotten” i.e. to have your personal data deleted from our database), or transferred to another organisation (“data portability”).
  • The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you have any concerns about the way your data is being used or if you’d like to make a complaint please contact us using the details above.

If you would like to request a copy of the Personal Information we hold about you, please send a description of the information you would like as well as proof of your identity to [email protected]. Once your identity is confirmed, we will aim to send you a copy of your personal information, in line with what we are legally required to disclose, within one month. Where we were unable to do so within one month, we will notify you of the soonest practicable time within which we can respond to your request. We accept no liability for the security of your Personal Information, as contained in your request, until it has been received by us. There are certain exemptions and restrictions of these rights under the applicable data protection laws that enable Personal Information to be retained, processed or withheld from access and we will inform you of these if applicable.

When do we update this notice?

MSF UAE may periodically update this Privacy Policy on an as-needed basis. Notwithstanding the above, the policies and procedures described in this Privacy Policy with respect to your Personal Information continue to apply if Services are no longer provided to you. MSF UAE reserves the right to change these policies and procedures at any time and will provide you with a notice, whether on our Website or by contacting you directly, describing any significant changes in this Privacy Policy.

Private policies of other websites

The Website contains links to other websites. Our Privacy Policy applies only to our Website, if you click on a link to another website, you should read its privacy policy as its policy governs its collection and use of your data.

Last updated on October 23rd, 2019

Any and all rights on this document belong exclusively to MSF UAE. Any reproduction of this Privacy Policy, without MSF UAE’s express written consent, is strictly prohibited.

[1] If we are going to share your information in response to legal process, we will give you notice so you can challenge it (for example by seeking court intervention), unless we are prohibited by law or believe doing so may endanger others or cause illegal conduct. We will object to legal requests for information about users of our services that we believe are improper.